If you think about the result of public relations — that you are well known and well thought of– then who could think more highly of you than your own clients and customers? I have spoken to numerous small business owners who ask me if they should be promoting to
Let’s say you’re hiring someone for the Office Manager position. What are some of the routine problems for this position? Gather together a list of at least three of these and then ask your applicant how she would solve them. For example: “Sally, as Office Manager, you encounter an employee
This reminds me of the age old question asked to someone much, much younger: “What do you want to be when you grow up?” Worded of course a bit differently, this type of question could be very productive in the hiring interview. You’ve got Alice in front of you and
Eric Schmidt, the former CEO of Google, and Jonathan Rosenberg, a former Senior Vice President at Google, teamed up to write “How Google Works.” In this book are nine sets of “dos” and “don’ts” when making hiring decisions. Let’s look at the first three “dos” and “don’ts” with a bit
I love asking people to rank things on a scale of 1 – 10. For instance, I may ask my daughter, “Honey, on a scale of 1 – 10, how much do you want to see a movie this weekend?” Or I may ask an associate, “On a scale of
We’re all familiar with the employee who far too often criticizes other employees. Here’s an example from Alice: “You know, I’ve been wanting to tell you something about Mary but I’ve hesitated because I didn’t want to seem like I was complaining about her.” “Oh, what’s up with Mary?” “Well,
When it comes to sports, I enjoy many of the things most spectators enjoy: the competition, the intensity, the passion to win, and of course watching extremely talented people do incredibly talented things. But I also enjoy the fine points of winning, the small details. What is very intriguing is
“Never miss a good chance to shut up” is attributed to Will Rogers. Quoting from what looks like the official Will Rogers web site: “Will Rogers was an Oklahoma Indian, a cowboy, an entertainer, a movie and Broadway star, a writer, a speaker, a comedian, a philosopher, and a world
Most people have a pretty good idea of what’s expected of them. They’ve had some training for their position and ideally some apprenticing. This tip could even include those who have had considerable training, for example health care professionals or software programmers. The question is, “What did you do when
This is an interesting topic to discuss with an applicant. Here are a few questions you could ask: When two employees near you were going back and forth in a heated argument, did you take steps to break it up? Or were you more inclined to let them sort it
As a Private Practice Owner, one of the things you end up having to deal with is preventing cancellations. If not kept under control they can cause all kinds of
Have you ever taken a look at any of these metrics in your practice? Average length of stay (how many visits to a SUCCESSFUL D/C) Average visit when patients drop
There is a lot of uncertainty right now in Private Practice Physical Therapy. If you take Medicare, you are looking at a possible 9% cut in reimbursements. Additionally, there is
So often, this is a problem for many private practice physical therapy owners. We got into owning our own practice to give us more free time to be with family,
New Patients are the lifeblood of the practice. As Practice Owners and Managers we live and die by whether we have enough people to help. Another way to look at
IS NOW REALLY THE RIGHT TIME TO HIRE THAT NEW THERAPIST? I was just having this conversation with a Measurable Solutions client and fellow business owner yesterday so I
